Refund policy

7 Day Return & Refund Policy

At Jenzie, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order, subject to the terms below.

1. Eligibility for Returns

To qualify for a return:

  • The request must be made within 7 days of delivery.

  • The item must be unused, unworn, unwashed, and in the same condition as received.

  • All original tags, packaging, and accessories must be intact.

  • A valid order number or proof of purchase is required.

Items that do not meet these conditions will not be accepted.

2. How to Request a Return

To initiate a return:

📧 Email: jenzieshop@gmail.com
📱 WhatsApp: 0319 7484296

Subject Line: Return Request – Order #XXXX

Please include:

  • Your order number

  • Reason for return

  • Clear pictures of the product (if damaged/defective)

Once approved, our team will provide instructions for returning the parcel.

Note: Items sent back without prior approval will not be accepted.

3. Return Shipping (Pakistan – Post/Exchange Model)

  • Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect.

  • We recommend using a trackable courier service.

  • Jenzie is not responsible for lost return shipments.

Return Address:
House 14E, Street 61
G-6/4
Islamabad, Pakistan

4. Damaged, Defective, or Wrong Item

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery 

  • Share clear photos/videos as proof 

We will evaluate the issue and offer a replacement or refund, as applicable.

5. Non-Returnable Items

The following items cannot be returned:

  • Items purchased on sale or discount

  • Items damaged due to misuse or improper care

6. Exchanges

We currently offer size exchanges only (subject to stock availability).

  • Exchange requests must be made within 7 days.

  • If the requested size is unavailable, a refund or store credit may be offered.

  • Customers will be required to cover exchange shipping costs.

7. Refund Process

Once we receive and inspect your returned item:

  • You will be notified via email or WhatsApp regarding approval.

  • If approved, refunds will be processed within 7–10 business days.

  • Refunds will be issued via:

    • Bank transfer

    • EasyPaisa / JazzCash

    • Or original payment method (for prepaid orders)

Please note that processing time may vary depending on your bank or payment provider.

8. Late or Missing Refunds

If you have not received your refund after 10 business days of approval, please contact us:

📧 jenzieshop@gmail.com
📱 0319 7484296