Terms of service

Terms of Service

OVERVIEW

Welcome to JENZIE. The terms “we”, “us” and “our” refer to JENZIE. JENZIE operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide customers with a curated shopping experience.

Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”) govern your access to and use of our Services. By visiting, browsing, interacting with, or purchasing from JENZIE, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using this website, you confirm that you are at least 18 years old or are using the Services under parental or guardian supervision.

You agree to provide accurate, complete, and current information for all purchases and account registrations. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

We reserve the right to suspend or terminate accounts found to be providing false information or violating these Terms.

SECTION 2 – PRODUCTS AND REPRESENTATION

We strive to display product colors, designs, and details as accurately as possible. However, variations may occur due to:

Device display settings
Lighting conditions
Manufacturing differences

We do not guarantee that product images will perfectly match the physical item.

All product descriptions and pricing are subject to change without notice. We reserve the right to discontinue products at any time.

SECTION 3 – ORDERS AND ACCEPTANCE

Placing an order constitutes an offer to purchase. JENZIE reserves the right to accept or decline any order at our discretion.

Orders are confirmed only after:

Payment is successfully processed (for prepaid orders), or
Order verification is completed (for Cash on Delivery orders).

We may cancel orders due to stock unavailability, pricing errors, suspected fraud, or unverifiable details.

Returns and exchanges are governed strictly by our Refund & Return Policy available on our website.

Purchases are intended for personal use only and not for resale.

SECTION 4 – PRICING AND BILLING

All prices are listed in Pakistani Rupees (PKR) unless stated otherwise.

Prices may change without prior notice. Shipping charges, if applicable, are calculated at checkout.

You agree to provide accurate payment and billing details. If payment authorization fails, we may cancel the order.

SECTION 5 – SHIPPING AND DELIVERY

Delivery timelines provided are estimates and not guarantees.

We are not responsible for delays caused by:

Courier services
Weather conditions
Public holidays
Customs or government restrictions
Events beyond our control

Once an order is handed over to the courier, risk of loss transfers to the customer.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this website—including logos, designs, graphics, images, text, and branding—is the intellectual property of JENZIE and protected under applicable copyright and trademark laws.

You may not copy, reproduce, distribute, or exploit any content without prior written permission.

Unauthorized use may result in legal action.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools or services. These are provided “as is” without warranties. We are not liable for any issues arising from third-party tools.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of these websites.

Accessing third-party sites is at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

JENZIE operates using Shopify’s e-commerce platform. However, all sales transactions are between you and JENZIE directly.

Shopify is not responsible for any disputes, damages, or claims related to purchases made from JENZIE.

SECTION 10 – PRIVACY

Your submission of personal information through the store is governed by our Privacy Policy.

Because our Services are hosted by Shopify, certain data may also be processed by Shopify in accordance with its privacy practices.

SECTION 11 – FEEDBACK AND REVIEWS

If you submit reviews, suggestions, or feedback, you grant JENZIE the right to use, reproduce, and publish such content for marketing or operational purposes.

You agree that your submissions will not violate any laws or third-party rights.

SECTION 12 – ERRORS AND OMISSIONS

We reserve the right to correct any typographical errors, inaccuracies, or omissions at any time without prior notice, including after an order has been placed.

SECTION 13 – PROHIBITED USES

You may not use the website for:

Fraudulent or unlawful purposes
Violating intellectual property rights
Transmitting malware or harmful code
Harassment, abuse, or defamation
Scraping or data extraction

Violation may result in termination of access.

SECTION 14 – TERMINATION

We reserve the right to suspend or terminate your access to the Services at any time without notice if you violate these Terms.

SECTION 15 – DISCLAIMER OF WARRANTIES

All products and Services are provided “as is” without warranties of any kind, except as required under applicable Pakistani consumer protection laws.

We do not guarantee uninterrupted or error-free website access.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, JENZIE shall not be liable for indirect, incidental, or consequential damages arising from your use of the Services or products purchased.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless JENZIE and its affiliates from any claims or liabilities resulting from your violation of these Terms.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions shall remain valid and enforceable.

SECTION 19 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and JENZIE regarding use of the Services.

SECTION 20 – GOVERNING LAW

These Terms shall be governed by and interpreted under the laws of the Islamic Republic of Pakistan. Any disputes shall be subject to the jurisdiction of the courts of Islamabad, Pakistan.